FAQs | Dinaura Cosmetics by Dina Lambarki

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

For more insight, you may also want to read Dinaura Cosmetics Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, American Express and Google Pay, Amazon Pay, Paypal and much more.

Domestic shipping can take up to 7 business days.

Foreign shipping could take up to 21 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Yes, we offer free shipping for large domestic orders.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

you can create an account by clicking here.
no, you do not have to set up an account to place an order.how do i create an account?

to reset your password, click forget password in login section. you will then be prompted to enter the e-mail address you used to create your account. once you submit, you will receive an e-mail notification with a link to reset your password. once you’ve done this, you can log in with your new password.
You can easily subscribe to our newsletter in the footer section.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, you are not eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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